Terms and Conditions

1. Acceptance of the Terms

By accessing and using the website and services of LizCo Global Tours (operated by A Tech S.A.S.), you agree to be bound by these Terms and Conditions. If you do not agree with any of the terms set out here, please do not use our services.

2. Description of the Service

LizCo Global Tours is a Colombian-Canadian travel agency that offers organized tours to destinations in Colombia, including the Coffee Region, Medellín, Cartagena, Boyacá, Santander, and Santa Marta. We act as intermediaries between travelers and local operators in Colombia.

3. Bookings and Payments

• Bookings are confirmed once full payment or the agreed deposit has been made.
• Prices are stated in USD (United States dollars) unless otherwise indicated.
• Payments are securely processed through Bold.co; LizCo does not store credit card data.
• The tour price includes only the services detailed in each package. International airfare is not included unless otherwise specified.

4. Cancellation and Refund Policy

• More than 30 days before the trip: 90% refund of the total amount paid.
• 15 to 30 days before the trip: 50% refund of the total amount paid.
• Less than 15 days before the trip: no refund, except in cases of duly documented force majeure.
• Refunds are processed within 10 business days using the original payment method.

To request a cancellation, contact us at admin@lizcoglobaltours.com.

5. Itinerary Changes

LizCo Global Tours reserves the right to modify itineraries for reasons of safety, weather conditions, or circumstances beyond our control. In the event of significant changes, the traveler will be offered an equivalent alternative or the corresponding refund.

6. Traveler Responsibilities

• The traveler is responsible for holding valid travel documentation (passport, visas where applicable).
• We recommend obtaining travel insurance that covers cancellations, medical emergencies, and loss of luggage.
• The traveler must report any relevant medical condition at the time of booking.
• Failure to comply with the safety rules established by the guides may result in exclusion from the tour without the right to a refund.

7. Limitation of Liability

LizCo Global Tours acts as an intermediary agent. We are not liable for the acts or omissions of local operators, airlines, hotels, or other independent service providers. Our maximum liability in any case is limited to the total value of the contracted tour.

8. Intellectual Property

All content on this website, including text, images, logos, and code, is the property of A Tech S.A.S. / LizCo Global Tours and is protected by applicable copyright laws. Reproduction without prior written authorization is prohibited.

9. Governing Law and Jurisdiction

These terms are governed by the laws of the Province of Alberta, Canada. Any dispute shall be submitted to the jurisdiction of the competent courts of Alberta, without prejudice to any rights you may have as a consumer in your country of residence.

10. Changes to the Terms

We reserve the right to update these Terms and Conditions at any time. Changes will take effect upon publication on the website. Continued use of our services after changes are published constitutes acceptance of the new terms.