Privacy Policy

1. Data Controller

A Tech S.A.S., operating under the brand LizCo Global Tours, is responsible for processing the personal data collected through this website and our travel agency services.

• Email: legal@lizcoglobaltours.com
• Address: Cochrane, Alberta, Canada
• Phone: +1 (587) 998-7148

2. Data We Collect

We collect the following information when you use our services:

• Identification data: full name, email address, phone number.
• Booking data: country of residence, travel dates, number of passengers, special preferences.
• Payment data: securely processed by Bold.co — LizCo does not store card data.
• Browsing data: IP address, browser type, pages visited (anonymous analytics).

3. Purpose of Processing

We use your data to:

• Manage and confirm tour bookings.
• Send relevant information about your trip.
• Respond to inquiries and provide customer support.
• Send marketing communications (with your prior consent).
• Comply with legal and tax obligations.

4. Legal Basis

The processing of your data is based on: (a) the performance of the booking contract, (b) your explicit consent for marketing communications, and (c) compliance with applicable legal obligations in Canada and Colombia.

5. Data Sharing

Your data may be shared with:

• Local operators in Colombia strictly as necessary to provide the contracted service.
• Bold.co for secure payment processing.
• Supabase for secure data storage (with encryption at rest).
• Legal authorities, only when required by law.

We do not sell or transfer your data to third parties for commercial purposes.

6. Your Rights

You have the right to:

• Access, rectify, or delete your personal data.
• Object to processing or request its restriction.
• Withdraw your consent at any time.
• Lodge a complaint with the competent data protection authority.

To exercise your rights, write to us at legal@lizcoglobaltours.com.

7. Data Retention

We retain your data for as long as necessary to fulfill the purpose for which it was collected, and in any case for the periods required by applicable law (a minimum of 5 years for booking data for accounting and tax purposes).

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration, including SSL/TLS encryption in transit and encryption at rest in our databases.

9. Cookies

We use cookies strictly necessary for the operation of the site. We do not use third-party tracking cookies without your consent.

10. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes by email or through a visible notice on the website.